Need to return an item?
Please complete the returns form below, and have your order number to hand. We will arrange for your order to be collected by DHL.
Please note the following: If we sent you an incorrect, damaged item or an item that does not match the description we will send a courier to collect the item(s) at NO COST to you.
If you have ordered a product by mistake or no longer require the product a return charge of £9.00 will apply. For larger items or orders that are delivered to you on a pallet we apply a £45 collection charge. Small items please post items back to us in their original packaging using Royal Mail. We strongly recommend you obtain a (free) proof of postage receipt from the Post Office as we can’t be held responsible for packages that fail to arrive. Return the item to the return address shown at the top of this returns form.
Faulty products – please return within 30 days of date of purchase.
Incorrect product – please contact us within 14 days of purchase.
Damaged in transit – please contact us within 14 days of purchase.
You’ll receive a confirmation by email once your return has been processed. Please allow up to 10 working days. Refunds are always credited to the original method of payment